March 25, 2008

Mr & Ms Cejka

Mr. Kevin Flynn
Health Care Advocates, Inc.
1420 Walnut Street, 9th Floor
Philadelphia, PA  19102

Dear Kevin,

Thank you for resolving our issue with the decision of Blue Cross / blue Shield to rescind Margret’s health insurance policy. 

Upon receiving their letter rescinding the policy and disallowing the claim, we decided there was not much we could do.  We thought it would take excessive time and cost to contest their decision.  The lack of familiarity with the process would be very frustrating and costly.  So, we decided to walk away and pay the cost out of our pocket.  Fortunately, we found your services before doing so.

Your handling of the problem was efficient, effective and quick.  Within days, we received their letter stating, “we are pleased to advise you that we have reversed our original position, and have reinstated coverage for Margaret since the policy’s effective date.” 

We are pleased to recommend your services to all. 

Our sincere ‘thanks’ and best wishes,

XXXX Cejka
Albuquerque, NM